Please note that you retain all ownership rights over any health-related Personal Information that you upload to the Seqster platform or direct Seqster to retrieve from third parties (“Health Data”) . While your Health Data may be stored on Seqster servers, we do not use or disclose your Health Data except as expressly stated in this Policy.
Information We Collect
When you interact with us through the Website or the Services, we may collect Personal Information, including Health Data, and other information from you, as further described below:
Information You Provide
We collect Personal Information, including Health Data, from you when you provide such information, such as when you create an Account, provide Registration or Account Information, or contact us with inquiries.
Information We Collect Automatically
Website Usage Information. Seqster may use a variety of technologies that passively or automatically collect information about how the Website is accessed and used, including your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of particular features of the Services. This statistical data helps us understand what is interesting and relevant to users of the Services so that we can best tailor our content to you.
Device Identifiers. Seqster also automatically collects an IP address or other unique identifier for the computer, mobile device, technology or other device (collectively “Device”) you use to access the Website and the Services. In the case of a mobile device, a “Device Identifier” is a unique id that is automatically assigned by the device manufacturer and is transmitted to our servers when you access them. An IP address is automatically assigned to your computer or your router by your internet service provider and is transmitted to our servers when you access them. We may use an IP Address and/or Device Identifier to, among other things, administer the Website, help diagnose problems with our servers, analyze trends, track users’ web page movements, monitor against theft and fraud, and gather broad demographic information for aggregate use.
If you would prefer not to accept Session Trackers when using the Website or the Services, follow the instructions provided by your website or mobile browser (usually located within the “Help”, “Tools” or “Edit” facility) to modify your Session Tracker settings. Please note that if you disable Session Trackers, you may not be able to access certain parts of our Services and other parts of our Services may not work properly. As a result, we recommend that you leave Session Trackers turned on when accessing the Services because they allow you to take advantage of some of the features of the Services.
Web Beacons. In addition to Session Trackers, we may use web beacons (also known as “clear GIFs”), which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. We use web beacons to measure traffic to or from, or use of, our online forms, tools or content items and related browsing behavior and to improve your experience when using the Services. We may also use customized links or other similar technologies to track hyperlinks that you click and associate that information with your Personal Information in order to provide you with more focused communications.
Additionally, we may modify and combine Personal Information in a manner that does not personally identify you or any other individual and thus, no longer constitutes “Personal Information”. We may use this non-Personal Information, such as aggregate user statistics, demographic information, analytics, and usage information, for any lawful purpose.
Information from Third Parties
How We Use Information
We may use the information we collect for a variety of reasons related to our operation and your use of the Website and the Services. We may combine information about you that we collect on-line, via mobile applications, and from third-party sources. Examples of specific ways in which Seqster may use your Personal Information include, but are not limited to the following:
- Responding to your requests (including, for example, if you contact us to ask a question or report an issue with the Services, we may use the Personal Information you provide to answer your question or resolve your problem);
- Improving the content, appearance and utility of the Website and the Services;
- Tracking our visitors’ use of the Website and the Services for internal research purposes and to enhance our product messaging to you;
- Providing necessary notices to you and notifying you about updates to the Website or the Services;
- Configuring your Account settings;
- Communicating with you about your Account and/or use of the Services; and
- Sending you marketing or promotional material.
Email Communications. We may use your Personal Information to provide you with marketing or other promotional communications via email. If, at any time, you would like to stop receiving these promotional e-mails, you may follow the opt-out instructions contained in any such e-mail. Please note that by opting out, you may prohibit Seqster from informing you of offerings that may be of interest to you. It may take up to ten business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you e-mails about your Account or any products or services you have requested or received from us, or for other customer service purposes.
Health Data. We only use your Health Data to service and maintain your Account pursuant to your instructions. We do not use your Health Data for any other purpose.
Disclosure of Personal Information
Except as provided herein, Seqster will not sell, rent or otherwise disclose Personal Information, including Health Data, about you to third parties.
Third party providers. We may share your Personal Information, including Health Data, with unaffiliated third parties that provide certain services to us, including, but not limited to email management, customer care or performing analytics. These third parties may have access to Personal Information or non-Personal Information in order to perform their functions on our behalf. However, these third parties are only permitted to use your Personal Information, including Health Data, for the purpose for which it has been provided or to administer, service or process transactions that you have authorized, and may not disclose it to any other third party except at our express direction and in accordance with this Policy.
Legal disclosures. Seqster may transfer and disclose information, including your Personal Information and Health Data, information about how the Website and the Services are accessed and used, and information from our service providers, to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms and Conditions or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety or security of third parties, users of our Website or the Services, or the public.
With your permission. At your direction or request, we may share your Personal Information, including Health Data, with specified third parties.
Syncing, Linking, Connecting Your Third Party Accounts with the Services, Importing Data.
You may choose to sync your Seqster Account with information, including Health Data, from other accounts held by third parties such as healthcare providers. To sync your third party account information, we must access your online account with those third party providers. We will request your user name, password, and any other login data that you have set up with your third party provider to enable access. By syncing your Seqster Account, you authorize us to access your third party account information maintained by identified third parties, on your behalf as your agent, and you expressly authorize such third parties to disclose your information to us. Please note that Seqster may log in to your third party accounts from time to time to sync your Seqster Account with information from your third party accounts. More specifically, Seqster will only log in to your third party accounts to establish, maintain, or debug a secure connection between your Seqster Account and your third party accounts or to verify the accuracy of a sync; as noted above, we will not share or disclose your Health Data or any other information associated with your third party accounts to any other party unless you expressly direct us to do so.
Updating Your Personal Information and Information Retention
If you wish to modify, verify, correct, delete, or update any of your Personal Information collected through the Website, you may edit your profile.
In accordance with our routine record keeping, we may delete certain records that contain Personal Information, including Health Data, you have submitted through the Website or the Services. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data remaining because of backups and other reasons.
We will retain your Personal Information, including Health Data, as long as you maintain an Account, or as needed to provide you services, comply with our legal obligations, resolve disputes, or enforce our agreements. You can deactivate your Account by contacting us at firstname.lastname@example.org . When you do, data that can identify you will be removed from the Website and the Services. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Seqster may continue to use your de-identified data after you deactivate your Account.
Security of your Personal Information
Seqster maintains reasonable safeguards to prevent unauthorized intrusion to its Website and Services and the alteration, acquisition or misuse of Personal Information, including Health Data, by unauthorized persons. Some of these safeguards include strong (AES-256) encryption and separation of Personal Information from Health Data on physically separate servers, periodic penetration testing and monitoring for intrusions. Seqster restricts authorized access to your Personal Information, including Health Data, to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. However, we cannot guarantee that your communication with us will be completely secure or free from unauthorized access by third parties. You use the Website and provide us with your Personal Information at your own risk.
You need to prevent unauthorized access to your Account and Personal Information, including Health Data, by implementing and protecting your Device password appropriately and limiting access to your Device. We also recommend that you change your Device password periodically. You are responsible for maintaining the security of your Account username and password. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), you must immediately notify us of the problem by contacting us and change your password immediately via the Website.
Children Under 13
The Website is not directed to or intended for children under 13 years of age and we do not knowingly collect Personal Information, including Health Data, from children under 13. If we become aware that a child under 13 has provided us with Personal Information, including Health Data, we will make reasonable efforts to delete such information from our files.
Your California Privacy Rights
We do not share your Personal Information, including Health Data, with third parties for their marketing purposes without your consent.
California Do Not Track Disclosures
Seqster does not track you across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Nor do we knowingly authorize third parties to conduct online tracking on Seqster’s Website or the Services.
Changes to this Policy
This Policy is the sole authorized statement of Seqster’s practices with respect to the collection of Personal Information, including Health Data, and the subsequent use and disclosure of such information. Any summaries of this Policy generated by third party software or otherwise shall have no legal effect, are in no way binding upon Seqster, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.
If you have any questions or concerns about this Policy, please contact us at: